By Dan Baldwin, Editor
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SafeSoft Solutions, a California based company specializing in hosted call center solutions recently joined Telecom Association in an effort to share with TA's 3,800 members and their business customers why SafeSoft's set of hosted call center solutions, showcased by their "Market Dialer" are different or better than the call center and predictive dialer solutions that TA's independent members recommend now.
Since all of our readers are interested in getting new competitive intelligence to learn about a new service or solution that their customers might think is better, step one in introducing any new vendor to TA's members is having them sit for a "Competitive Self-Analysis Interview."
Is SafeSoft's Hosted Call Center Solution Better for Your Customers than What You're Recommending To Your Customers Now?
This is what we want to learn so we invited Aaron Kohut, SafeSoft's VP of Sales to answer our standard set of competitive intelligence questions.
You can listen to the audio interview now with your computer speaker by clicking the audio player below. You can also click here to download the MP3 file.
The transcript of the interview is published below. Click here to print a transcript.
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Which Hosted Contact Center Predictive Dialing Solution is Right For Your Businesses Call Center Requirements?
A Competitive Self-Assessment of SafeSoft Solutions’ “Market Dialer”
A Business Phone News conversation with Aaron Kohut, the Vice President of SafeSoft Solutions, a hosted contact center solution provider. We've invited Aaron to share with us a competitive self-assessment of their services and solutions including their “Market Dialer” service so our clients know that through the vendors we partner with, our customers are getting the best technology services and solutions available in the marketplace today and tomorrow.
February 2012
DB: Question #1. Solution History - Can you give our audience of business end-users and technology consultants a quick history lesson on your services and solutions, how long has this service or solution category been around, and what business solutions or services are they replacing?
AK: Back in the early 80’s Predictive Dialers began as an on-premise hardware-based system, so they’ve been around for about 30 years. The hosted platform emerged in the 90s and became more popular as VoIP, (“Voice over IP”), technology was evolving. Because VoIP offered lower telecom costs which were one of the expensive components, it definitely helped make the cloud-based service affordable and eventually became the preferred solution.
DB: Question #2. Primary Customer Markets - Which vertical markets and/or customer types and sizes like your solutions or services best and pay attention to you the most? And, are there any metros where you are especially competitive?
AK: One of the great things about the Market Dialer is that it was designed to be universal and fit well into virtually any industry. From banking, to home improvement, to non-profit, and even political campaigning.
Our solutions will improve results in most verticals since we’ve successfully deployed our solution to various industries, and wide range of company sizes from small-to-medium size businesses, all the way to enterprise-level customers with hundreds of employees. The Market Dialer is so easy to use and so customizable that any size company in any industry can realize the benefits of the Market Dialer.
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